Obillions Service Agreement

Draft v0.5 · 3 September 2026 · accepted by ticking the box on the sign-up screen

Draft for counsel — do not ship as-is

This is a working draft so the sign-up checkbox has a real document behind it. It is not legal advice and has not been reviewed by a lawyer. Clauses 9 to 13 in particular — liability, indemnity, disputes — are the ones where a template does real damage if it is wrong for your jurisdiction and insurance.

  1. Agreement and acceptance
  2. What Obillions is
  3. Your account
  4. The two kinds of data
  5. Where data is held
  6. What we do with your data
  7. Your responsibilities
  8. Our intellectual property
  9. Disclaimers
  10. Limitation of liability
  11. Indemnity
  12. Term and termination
  13. Governing law and disputes
  14. Changes to this agreement
  15. Contact

1. Agreement and acceptance

This agreement is between you and Obillions. You accept it by ticking the box on the sign-up screen and creating an account. That tick is your signature: it is an affirmative act taken next to a visible link to this document, and it binds you to everything below.

We record which version you accepted and when. If you do not agree, do not create an account.

What has to be true for that tick to hold up

A tick only forms a contract if the person had a fair chance to read what they were agreeing to. In practice that means the link sits beside the box rather than buried, the box starts unticked, the account cannot be created without it, and the version and timestamp are stored against the user. All four are design requirements, not legal decoration. Because this one tick also carries clause 6, a fifth applies: the purposes in clause 6 are named on the sign-up screen itself, next to the box.

2. What Obillions is

Obillions is scheduling, routing and record-keeping software for home-health clinicians. You use it to plan visits, navigate between them, and record what happened. It is a tool for your work. It does not provide clinical advice, it does not make care decisions, and it does not drive.

3. Your account

You must be a working clinician or someone authorised by one. You are responsible for everything done under your account and for keeping your password or sign-in codes to yourself. Tell us promptly if you believe someone else has access.

An agency is optional. You may use Obillions alone. If you create or join one, the person administering it can see the records held under it, and you should assume they will.

4. The two kinds of data

Everything else in this agreement follows from this distinction, so it is worth being exact.

4.1 Your data

Information about you: name, work email, sign-in credentials, and anything optional you chose to tell us — discipline, agency, region, team size. This is the data Obillions uses commercially, subject to clause 6.

4.2 Client data

Information about the people you visit: names, addresses, phone numbers, visit times, notes and referral documents. It reaches Obillions only because you entered it, and it belongs to you and to the agency you work for, not to us.

You are the one with the relationship to those people and the one with the legal duties that come with it. Obillions holds and processes this data on your instruction and for no purpose of its own.

Client data is never used commercially

Not for marketing, not for advertising, not for analytics, not for training models, and not in aggregated or de-identified form. It is not sold and it is not shared with any partner. The only things done with it are the things you asked for: scheduling, routing, and keeping your records.

5. Where data is held

5.1 Today

Client data you enter is stored on Obillions's server as well as on your device. That is how the product works at present, and this agreement describes the product as it is.

Audio and photographs are the exception and always have been. Dictation and referral scanning are processed on your phone; the recordings and images never leave it. Only recognised text is sent.

5.2 The intended change

Obillions intends to move client data onto your device, so that it is held by you rather than by us. When that ships, this agreement will be updated to say so and you will be told before it takes effect. Until then, clause 5.1 is what applies.

Do not describe the device-only model as though it were live

Saying client data stays on the phone while a server still holds it is a misstatement in a contract and a privacy notice at the same time, and it is the kind that is checked. The wording above commits to the direction without claiming it has arrived.

6. What we do with your data

PurposeBasis
Running the serviceNecessary to provide what you signed up for
Signing you in, sending codesNecessary to provide the service
Service notices — outages, security, changes to this agreementNecessary
Product updates and offersYour consent, given by the tick on sign-up
Sharing with marketing and advertising partnersYour consent, given by the tick on sign-up

The last two are covered by the single tick on the sign-up screen, which is where both are named. Write to privacy@obillions.com to withdraw either; withdrawal applies from then on, and nothing about the product you receive changes.

One tick, and what it has to carry

Because there is one tick rather than three, everything it agrees to has to be legible at the moment of agreeing. That is why the sign-up screen names the last two purposes in full beside the box instead of relying on this document, and why client data is excluded in the same sentence. A consent bundled into a required tick is weaker than a separate opt-in and is treated as such under GDPR and comparable regimes; if a regulator or an enterprise buyer pushes back, the fix is to split the last two rows into their own switches, off by default.

Where Obillions shares your data under the final row, it shares your data only. Client data is excluded absolutely and in every form.

7. Your responsibilities

8. Our intellectual property

Obillions, its software, design and name remain ours. You get a personal, non-transferable right to use the service while this agreement is in force. You keep everything you put in.

9. Disclaimers

Obillions is provided as it is. We do not warrant that routing will be optimal, that arrival estimates will be met, that speed limits shown are current, or that the service will be uninterrupted. Clinical judgement is yours.

10. Limitation of liability

To the extent the law allows, Obillions is not liable for indirect or consequential loss, lost income, or loss of data. Our total liability in any twelve-month period is limited to what you paid us in that period.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

11. Indemnity

You will cover us against claims arising from your use of Obillions in breach of this agreement, including claims about client data you entered without the right to.

12. Term and termination

This agreement runs until you close your account or we close it. We may suspend an account that is being used unlawfully or that threatens the service.

On closure you may export your data for thirty days, after which your data is deleted. Client data is retained where the law or your agency's obligations require it, which is often longer than you might expect and is not ours to shorten.

13. Governing law and disputes

This agreement is governed by the laws of [jurisdiction], and the courts of [venue] have exclusive jurisdiction. Before filing anything, talk to us; most of this is fixable.

14. Changes to this agreement

We may change this agreement. If a change materially affects you we will tell you before it takes effect and the version at the top will move. Continuing to use Obillions after that is acceptance of the new version. If you do not accept it, close your account.

15. Contact

legal@obillions.com · privacy@obillions.com